ORDERS AND RETURNS

DELIVERY

Orders are dispatched within 3 days after verification of product availability and successful payment. In case of an error, the amount will be returned back to your credit card/PayPal account. C.P.B. dei F.lli PISTOLESI S.N.C. dispatches worldwide using National Postal Service. Once your order is shipped, you will receive the tracking number to track your parcel. If the courier doesn’t find you at home, he will leave you a paper note and you will have to pick up the parcel at the post office.

The cost of delivery (duties excluded) is covered by C.P.B. dei F.lli PISTOLESI S.N.C., if no other notice is present during checkout.

From the date of dispatching the estimated delivery date is the following:

Italy: 2/3 working days. The delivery date for Calabria, Sicily and Sardinia might be one day later. Free delivery.
The European Union countries: 5/15 working days. Free delivery.
Russia and all extra-EU countries : 15/25 working days. Free delivery (duties excluded).

Express Delivery is a paid option and can be selected in the cart. The indicated delivery time is calculated in working days once the parcel has been shipped.

If you need assistance contact Customer Service to +39 0734 515006 from Monday to Friday or send an email to vytaute@roccop.it

TAXES AND DUTIES

In EU all taxes are covered by C.P.B. dei F.lli PISTOLESI. If your country is part of European Union, the price you pay on this website is the final price and you will not have to pay anything else.

In all other countries (extra-EU), the courier may bring you a separate invoice according to the local customs requirements. The amount to pay will depend on each country’s duty and tax policy. We suggest checking local customs fees before placing an order on www.roccop.it

RETURNS AND EXCHANGES

The conditions (D.L. 206/2005 of Italian Law) for returns and exchanges are:

– the return or exchange must be done within 10 days from the delivery date.
– the item must be intact and unused.
– the item must be sent in its original packaging

If these requests are fulfilled we can refund the paid amount. To proceed with your return you should send an email with a return request to vytaute@roccop.it

All customers will be free to choose the most suitable shipping option for them and will ship the order back to C.P.B. dei F.lli PISTOLESI at their own expense.

C.P.B. dei F.lli PISTOLESI will refund the payment of the order once the parcel comes back to the headquarters. Shipment charges will not be refunded.

If an exchange is requested, the customer will not have to pay for the following shipment from C.P.B. dei F.lli PISTOLESI.

IMPORTANT

We can’t accept returns of products that do not respect the above mentioned procedure. Our policy of returns allows max 1 return request per order (in that request you can ask for more than 1 product of that order).